CLAIMS

Please see details below on how we can assist should you need to claim

Notification
Requirements

Immediately report any incident or loss that may result in a claim to TRUM. Late notification may jeopardise your claim

  • Provide TRUM with the completed claim form, as well as all required supporting documentation, within 30 days of the incident
  • Advise TRUM of any other insurance in place covering the same property
  • Provide TRUM with all proofs, information and sworn declarations, as may be required by the insurers / underwriters
  • Immediately forward any notice of a claim against you, or any communication, writ or summons, to TRUM

Please see procedures for the following cover types. 

Conditions and
General Requirements

Under no circumstances may you admit liability, make any statements, offers, promises, payment, negotiate or settle the claim with any person claiming damages from you

Under no circumstances may you instruct your own attorney to act on behalf of your insurer

You must obtain written approval from TRUM and / or your insurer before giving any instruction for repairs, and / or replacement

No claim will be payable by the underwriters after a period of 24 months from the occurrence, unless the claim is subject to pending legal action (other than a claim under Business Interruption, Fidelity or Personal Accident)

If after the payment of a claim the lost or stolen property is recovered, you are required to render all assistance in the identification and physical recovery of the property (the underwriters will reimburse your client for any reasonable costs incurred). Should they fail to do so, you will immediately become liable to repay all amounts in respect of the claim to the underwriters

Emergency repairs may be undertaken to secure the premises after the loss / damage in order to prevent a possible further loss occurring

Salvage must be kept and must be available for inspection. Once the claim is settled the salvage becomes the property of the insurers / underwriters

Should the underwriters reject a claim, you will need to take legal action within 6 months of their rejection

TRUM may appoint a loss adjuster to adjust the claim

General Public Liability Claims

Immediately notify TRUM of any incident that may result in a possible claim. Provide TRUM with the following within 30 days of the incident:

  • Completed General Public Liability claim form
  • A detailed description of the incident
  • Statements from any person involved or any witnesses
  • A copy of your incident report and police report (if available or reported)
  • Copies of any signed disclaimers / releases and/or the terms and conditions of your bookings / reservations
  • Photos depicting the area where the incident occurred
  • Under no circumstances are you to sign any admission of liability or verbally admit liability. Do not enter into any correspondence but forward all documents to TRUM who will correspond directly with the parties concerned.
General Public Liability Claim Form

Passenger Liability Claims

Immediately notify TRUM of any incident that may result in a loss. Provide TRUM with the following within 30 days of the incident:

  • Immediately notify TRUM of any incident that may result in a loss. Provide TRUM with the following within 30 days of the incident:
  • A fully completed Passenger Liability claim form
  • A detailed statement of the accident by the driver / guide
    Statements from any witnesses
  • Police case number and a copy of the police report
  • Copy of the driver’s license of the person driving at the time of the accident
  • If possible, photos of scene of accident or place in road where the accident occurred
  • Copies of any signed disclaimers / release documents
  • Under no circumstances are you to sign any admission of liability or verbally admit liability.
  • Do not enter into any correspondence but forward all documents to TRUM who will correspond directly with the parties concerned.
Passenger Liability Claim Form

PAXSURE Claims

Immediately notify TRUM of any incident that may result in a loss. Provide TRUM with the following within 30 days of the incident:

  • A fully completed PAXSURE claim form
  • A detailed statement of the accident by the driver / guide
    Statements from any witnesses
  • Police case number and a copy of the police report
  • Copy of the driver’s license of the person driving at the time of the accident
  • If possible, photos of scene of accident or place in road where the accident occurred
  • Copies of any signed disclaimers / release documents
  • Under no circumstances are you to sign any admission of liability or verbally admit liability.
  • Do not enter into any correspondence but forward all documents to TRUM who will correspond directly with the parties concerned.
PAXSURE Claim Form

Medical Evacuation Claims

Immediately call 011 287 2009, the crisis call centre together with a medical doctor, will manage the emergency and make the necessary medical evacuation arrangements

  • Provide TRUM with the following within 30 days of the incident:
  • A fully completed Medvac claim form – providing us with all of the guest/s’ contact details, full names, date of birth, travel insurance details, contact numbers and policy numbers
  • A full and detailed incident report including dates, times, treatment given, circumstances of the incident leading up to the evacuation
  • Invoices and / or receipts for all costs incurred (if any) in respect of the evacuation
  • Please make contact with the guest/s’ travel insurance company immediately, failing which as soon as possible notifying them of the incident and lodging a claim to ensure that they are aware of such incident.
Med Evac Claim Form